Explore Our FAQ Section

Have a question about your jewellery? Explore our answers on jewellery care, ring sizing, precious metals, and diamonds to help you choose confidently and care for your favourite pieces.

How Do I Care For My Jewelry?

Store your jewellery separately in a soft pouch or lined jewellery box to prevent scratches and tangling. Remove it before swimming, exercising, or using cleaning products, and avoid direct contact with perfume and lotions. Gently wipe pieces with a soft cloth after wearing, and follow cleaning instructions specific to their metals and gemstones.

Fine silver contains 99.9% pure silver and is relatively soft. Sterling silver contains 92.5% pure silver, mixed with other metals to improve its strength and durability. This makes sterling silver a practical choice for everyday jewellery, although both types require proper care.

Hallmarks and purity stamps can help identify precious metals, but markings alone do not guarantee authenticity. Review the product’s material specifications and any accompanying documentation. For a reliable assessment, have your jewellery examined by a qualified jeweller or gemological laboratory.

We want you to be completely satisfied with your purchase. If for any reason you are not, you can return any item in its original condition within 30 days of receipt for a full refund or exchange. Please ensure that the products have all original tags and packaging. To initiate a return, visit our “Returns” page and follow the instructions provided. Remember to keep your receipt as proof of purchase. Some exclusions may apply, so be sure to check our detailed return policy for more information.
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